--- title: Circles Report | Complete Guide to Workplace Hospitality description: The Complete Guide to Workplace Hospitality is a free eBook that provides actionable strategies to implement workplace hospitality within an organization. image: https://go.circles.com/hubfs/Hospitality%20Guide%20eBook%20for%20Social%20Media.jpg --- [Skip to content](https://go.circles.com/us-guide-to-workplace-hospitality#main-content) [![CIRCLES\_PRIMARY\_LOGO\_COL\_POS\_RGB 250x128](https://go.circles.com/hubfs/Logos/CIRCLES_PRIMARY_LOGO_COL_POS_RGB%20250x128.png "CIRCLES_PRIMARY_LOGO_COL_POS_RGB 250x128")](https://www.circles.com) English This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ![Hospitality Guide eBook for top of landing page](https://go.circles.com/hs-fs/hubfs/Content%20offers/US%20Content%20Offers/Hospitality%20Guide%20eBook%20for%20top%20of%20landing%20page.png?width=196&height=150&name=Hospitality%20Guide%20eBook%20for%20top%20of%20landing%20page.png "Hospitality Guide eBook for top of landing page") ### **Free eBook** # The Complete  Guide to Workplace Hospitality ### The "go-to" guide for creating a workplace experience where employees feel welcomed, valued and inspired every day.  This eBook covers the trending workplace strategy of "hotelification" with key insights and actionable strategies including: - ##### The evolving workplace landscape and key challenges organizations are facing, including return-to-office (RTO), productivity, employee engagement and technology - ##### When and how to use workplace hospitality — “hotelification” — as an employee experience strategy  to solve business challenges - ##### How a workplace hospitality strategy delivers value for facilities and  building managers - ##### Workplace hospitality examples in action - ##### How to measure the impact of workplace hospitality #### See how putting a workplace hospitality strategy into place creates an environment where employees want to be, not have to be. Download the Complete Guide to Workplace Hospitality, today! ![Hospitality Guide eBook for Landing Page reducing padding](https://go.circles.com/hs-fs/hubfs/Landing%20Pages/US%20Landing%20Pages/Hospitality%20Guide%20eBook%20for%20Landing%20Page%20reducing%20padding.png?width=587&height=450&name=Hospitality%20Guide%20eBook%20for%20Landing%20Page%20reducing%20padding.png "Hospitality Guide eBook for Landing Page reducing padding") ## Here's a preview of what's inside: Chapter  1:  The Evolving Workplace Landscape ![Blog Base 1283 x 766\_Employee Engagement](https://go.circles.com/hubfs/Landing%20Pages/US%20Landing%20Pages/Blog%20Base%201283%20x%20766_Employee%20Engagement.jpg "Blog Base 1283 x 766_Employee Engagement") The prevalence of hybrid and remote work arrangements continues to influence how organizational leaders approach nearly every aspect of work — from compensation and benefits to culture-building initiatives and beyond. According to Gallup research, [80%](https://www.gallup.com/workplace/511994/future-office-arrived-hybrid.aspx)[of employees](https://www.gallup.com/workplace/511994/future-office-arrived-hybrid.aspx) report hybrid or remote is their permanent work arrangement now. This means organizations need to do (and offer) more to inspire employees to want to come into the office, whether that’s for a few days a week or on another schedule. Because hybrid work has so quickly become the norm, organizations still grapple with many of the growing pains that emerged with the shift. Managers of hybrid teams — and especially newer managers who may have less leadership training — face a number of unique challenges due to working with dispersed teams. ### Three key challenges associated with hybrid work arrangements: Connection Challenges While overall employee engagement rates are up slightly, fully remote workers feel increasingly disconnected from their employer’s mission and values, according to [Gallup](https://www.gallup.com/workplace/509759/remote-workers-organizations-drifting-apart.aspx). Hybrid employees, on the other hand, cite socialization and collaboration as top reasons for visiting the workplace. Learn more about the importance of comfortable, thriving community spaces in our eBook: [Creating the Workplace of the Future](https://go.circles.com/future-of-work-us-ebook?hsLang=en). **Productivity** Organizational leaders continue to worry about the productivity of employees working from somewhere other than the office. A variety of studies have attempted to shed light on this issue but they have been largely inconclusive. That said, remote workers often report being more productive and also less likely to quit. Even so, leaders often lack confidence in this area. **Technology** Hybrid work teams may experience more and different technical challenges, compared with in-office teams. It can feel like everyone needs to be their own IT department now. # Find out more: Get the full 21-page Complete Guide to Workplace Hospitality [Download eBook](https://go.circles.com/us-guide-to-workplace-hospitality#top) ![Hospitality Guide eBook for top of landing page](https://go.circles.com/hs-fs/hubfs/Email%20Assets/Assets%20US/Hospitality%20Guide%20eBook%20for%20top%20of%20landing%20page.png?width=228&height=175&name=Hospitality%20Guide%20eBook%20for%20top%20of%20landing%20page.png "Hospitality Guide eBook for top of landing page") #### In addition to the various challenges that stem from employees working outside the office, there are numerous opportunities for organizations to take initiative, address employees’ needs and position the company for success. ![In the Loop 250 x 250\_Transf Workplace Hospit](https://go.circles.com/hs-fs/hubfs/Email%20Assets/Assets%20US/In%20the%20Loop%20Circular%20Pics/In%20the%20Loop%20250%20x%20250_Transf%20Workplace%20Hospit.png?width=150&height=150&name=In%20the%20Loop%20250%20x%20250_Transf%20Workplace%20Hospit.png "In the Loop 250 x 250_Transf Workplace Hospit") ##### Facilitate Better Workplace Socialization The Society of Human Resource Management (SHRM) reports [70% of](https://www.shrm.org/hr-today/news/all-things-work/pages/lonely-at-work.aspx#:~:text=At%20the%20same%20time%2C%20more,their%20job%20because%20of%20loneliness)[employees](https://www.shrm.org/hr-today/news/all-things-work/pages/lonely-at-work.aspx#:~:text=At%20the%20same%20time%2C%20more,their%20job%20because%20of%20loneliness) aren’t able to socialize enough when they’re working remotely. This suggests organizations can prioritize social connection in the (physical) workplace as a way to make the office a more appealing place to work. Among employees enjoying the flexibility of a hybrid work arrangement, [39% said the workplace becomes a hub for social interaction.](https://go.circles.com/future-of-work-us-ebook?hsLang=en) ![In the Loop 4Q\_Navigating Change 200 x 200](https://go.circles.com/hs-fs/hubfs/Email%20Assets/Assets%20US/In%20the%20Loop%20Circular%20Pics/In%20the%20Loop%204Q_Navigating%20Change%20200%20x%20200.png?width=150&height=150&name=In%20the%20Loop%204Q_Navigating%20Change%20200%20x%20200.png "In the Loop 4Q_Navigating Change 200 x 200") ##### Improve Quantity and Quality of Talent Attraction Job seekers are taking work culture and the employee experience into consideration perhaps more than ever before. Leveraging your company’s workplace hospitality programs and practices can be an effective way to differentiate your organization from competing employers. ![In the Loop 175x175\_F CaseS](https://go.circles.com/hs-fs/hubfs/Email%20Assets/Assets%20US/In%20the%20Loop%20Circular%20Pics/In%20the%20Loop%20175x175_F%20CaseS.jpg?width=150&height=150&name=In%20the%20Loop%20175x175_F%20CaseS.jpg "In the Loop 175x175_F CaseS") ##### Enhance the Employee Experience to Reduce Turnover Workplace hospitality creates memorable impressions and fosters loyalty. It’s a strategy that keeps employees in their seats and reduces turnover. While overall turnover is relatively low at 3.8% (average for 2023, according to [Forbes](https://www.forbes.com/advisor/business/hr-statistics-trends/)), many industries like healthcare and legal are struggling with rates as high as [23%](https://www.nsinursingsolutions.com/Documents/Library/NSI_National_Health_Care_Retention_Report.pdf) and [20%](https://www.thomsonreuters.com/en-us/posts/wp-content/uploads/sites/20/2023/01/2023-State-of-the-Legal-Market.pdf), respectively. ![In the Loop 175x175\_Case Study](https://go.circles.com/hs-fs/hubfs/Email%20Assets/Assets%20US/In%20the%20Loop%20Circular%20Pics/In%20the%20Loop%20175x175_Case%20Study.jpg?width=150&height=150&name=In%20the%20Loop%20175x175_Case%20Study.jpg "In the Loop 175x175_Case Study") ##### Find Balance in the Hybrid Split Over the past few years, employees and business leaders have not always agreed on the appropriate ratio of in-office days to remote work days. Now that the hybrid work model has been thoroughly road tested, [McKinsey](https://www.charterworks.com/hybrid-work-mckinsey-katy-george/#:~:text=Our%20research%20shows%20that%20co,less%20time%20for%20focused%20work.) research found that at least two days in the office per week is the “[sweet spot](https://www.cnbc.com/2023/08/25/at-least-2-days-in-office-is-the-sweet-spot-for-hybrid-workers-new-research-says.html)” for workers. “When over 50% of time is spent in-person, we see trade-offs begin to emerge,” Katy George, McKinsey’s chief people officer and a senior partner at the firm, told [CNBC Make It](https://www.cnbc.com/2023/08/25/at-least-2-days-in-office-is-the-sweet-spot-for-hybrid-workers-new-research-says.html). “Individuals and teams have less flexibility, time for recovery and opportunities to do focused work.” This tension is a key reason employers are increasingly turning to strategies like hotelification to improve the in-office work experience and better support employees’ work-life balance. (We explore the concept of hotelification further in Chapter 4 of the eBook.) ![In the Loop\_10 ways to Boost](https://go.circles.com/hs-fs/hubfs/Email%20Assets/Assets%20US/In%20the%20Loop%20Circular%20Pics/In%20the%20Loop_10%20ways%20to%20Boost.png?width=150&height=150&name=In%20the%20Loop_10%20ways%20to%20Boost.png "In the Loop_10 ways to Boost") ##### Support Business Growth Workplace hospitality is necessary to fuel business growth. By leveraging the benefits of hospitality to drive positive customer/ employee reviews, improve customer loyalty, strengthen brand perception and competitiveness, organizations can expect higher traffic and more trade opportunities that lead to growth. # Download the free 21-page Complete Guide to Workplace Hospitality [Get eBook](https://go.circles.com/us-guide-to-workplace-hospitality#top) ![Hospitality Guide eBook for top of landing page](https://go.circles.com/hs-fs/hubfs/Email%20Assets/Assets%20US/Hospitality%20Guide%20eBook%20for%20top%20of%20landing%20page.png?width=228&height=175&name=Hospitality%20Guide%20eBook%20for%20top%20of%20landing%20page.png "Hospitality Guide eBook for top of landing page") **[Circles.com](https://www.circles.com/)** [Circles U.S.](https://www.circles.com/), 400 Totten Pond Road, Suite 315, Waltham, MA 02451     Phone: (800) 871-7778        [info@circles.com](mailto:info@circles.com) [Circles UK](https://www.circles.com/gb), One Southampton Row, London, UK WC1B 5HA     Phone: 020 3991 0284 [Circles France](https://www.circles.com/fr), 20 rue de Billancourt – CS 90364 – 92660, Boulogne-Billancourt, France     Phone: 01 46 99 87 68