Transforming the employee experience
A company case study
Oct 2024
A London based pharmaceutical organisation, relocating offices wanted to elevate its employee experience with the aim to:
- Encourage repeat visits to the HQ
- Ignite a workplace culture that champions an employee-first philosophy
- Promote work-life balance through tangible services
- Build a sense of community both internally and with the London borough
"Our new headquarters will provide a fantastic new focal point to meet, collaborate and ultimately deliver solutions."
Objectives
- Creating an environment where people can thrive, facilitating the next big medical breakthrough.
- Implementation of employee and visitors services that prioritise wellbeing, social connections and productivity. Making employees feel valued, wanting to return again and again.
- Help to offset the rising cost of talent attraction and retention. Establish the new HQ as a destination of choice for emerging talent.
- Enriching the local community, facilitate events and initiates that give back to the local area.
Challenges & Opportunities
- Tackling the ‘back to the office’ challenge with employees. Taking something that could be seen as a negative – and turn it into a positive. Communicating how the HQ move will enhance contributions, engagement and work-life balance.
- Offering employee support every step of the journey: To help employees feel more comfortable and familiar with both the new HQ and local area.
- The clients new HQ was to open in phases. Circles planned a ‘test and optimise’ approach throughout the initial pilot phase to further refine and improve the service, ensuring the full launch was seamless and meets all expectations.
Solution
Exception 5* employee experience - From the moment people step through the HQ door, and until they leave for the day, the experience of the workplace is memorable and seamless, with personalised touches and a diverse set of amenities and services that exceed expectations:
Concierge
A dedicated team helping employees manage work life balance by offering in-depth recommendations on bookings and travel, dining, and house repairs etc.
Community Management
Foster a sense of belonging and facilitate employee interactions through events (community farmers markets, team building, external speakers etc).
Personalised Front of House
A specialised hospitality team that handles all the individual’s needs. Collaboration with onsite vendors, personalise building tours, and tailor on boarding support.
Benefit One
Benefit Two
Benefit Three
