Skip to content
CIRCLES_PRIMARY_LOGO_COL_POS_RGB 250x128

Transforming the employee experience

A company case study

Oct 2024

A London based pharmaceutical organisation, relocating offices wanted to elevate its employee experience with the aim to:

  • Encourage repeat visits to the HQ
  • Ignite a workplace culture that champions an employee-first philosophy
  • Promote work-life balance through tangible services
  • Build a sense of community both internally and with the London borough

"Our new headquarters will provide a fantastic new focal point to meet, collaborate and ultimately deliver solutions."

Screenshot 2024-10-18 150356
Senior member of staff commenting on the new HQ move

 Objectives

  • Creating an environment where people can thrive, facilitating the next big medical breakthrough.
  • Implementation of employee and visitors services that prioritise wellbeing, social connections and productivity. Making employees feel valued, wanting to return again and again.
  • Help to offset the rising cost of talent attraction and retention. Establish the new HQ as a destination of choice for emerging talent.
  • Enriching the local community, facilitate events and initiates that give back to the local area.
UK case study page header and quote

Challenges & Opportunities

  • Tackling the ‘back to the office’ challenge with employees. Taking something that could be seen as a negative –  and turn it into a positive. Communicating how the HQ move will enhance contributions, engagement and work-life balance.
  • Offering employee support every step of the journey: To help employees feel more comfortable and familiar with both the new HQ and local area.
  • The clients new HQ was to open in phases. Circles planned a ‘test and optimise’ approach throughout the initial pilot phase to further refine and improve the service, ensuring the full launch was seamless and meets all expectations. 

Solution

Exception 5* employee experience - From the moment people step through the HQ door, and until they leave for the day, the experience of the workplace is memorable and seamless, with personalised touches and a diverse set of amenities and services that exceed expectations:

Concierge

A dedicated team helping employees manage work life balance by offering in-depth recommendations on bookings and travel, dining, and house repairs etc.

Community Management

Foster a sense of belonging and facilitate employee interactions through events (community farmers markets, team building, external speakers etc).

Personalised Front of House

A specialised hospitality team that handles all the individual’s needs. Collaboration with onsite vendors, personalise building tours, and tailor on boarding support.

Benefit One

A 24/7 benefit to support and assist at work, at home and the moments in between.

Benefit Two

A beacon for the local community, making engaging with the community fun, social and rewarding.

Benefit Three

It’s hotelifcation of the workplace, a 5* welcome and experience you’ll want to revisit.
155
Avg. Monthly requests
11
Monthly Community Events
95
NPS Satisfaction Score
Schedule a meeting_email module_Got Questions- Transp