2026 State of Workplace Hospitality 

Get the report to learn more about:

• How leading organizations are turning workplace hospitality strategies into measurable workplace investments
• Why employees choose some workplaces over others — and what drives belonging at work, employee connection and engagement in the workplace
• How hospitality-led workplaces reduce friction, improve employee experience and guest experience, with workplace experience examples
• 6 actions workplace leaders can take today to improve employee experience and operational performance

Organizations that treat hospitality as a strategic priority are seeing it in the numbers. Employee retention is directly tied to experience — and employee turnover cost U.S. organizations more than $800 billion in 2025. A strong workplace experience improves culture at work and reduces turnover by 68%, delivering compelling employee retention ROI. For a company with 1,000 employees, that could translate into $3.3 million in annual savings.

Return to office strategy tells the same story. Organizations that have implemented a hospitality-led hybrid workplace strategy report a 48% increase in office utilization year-over-year — not because office attendance was mandated, but because the experience was worth the commute. Satisfaction scores at organizations with workplace hospitality programs average 33 points higher than those without, and teams with strong belonging report 23% higher profitability and 81% less absenteeism. This is solid workplace hospitality ROI. 

Whether you lead HR, Facilities, or Real Estate, the evidence is the same: the workplace experience is now a business performance lever — and the gap between what employees expect and what most organizations deliver has never been wider.

This future of work report shows how employee retention strategies close that gap.